Data & Privacy
Last updated: 2025
This Privacy Policy explains how JollyWin collects, uses, stores, and protects the personal information of players who access our platform at jollywin.pro. We are committed to handling your data responsibly and in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). By registering an account or using any part of the JollyWin platform, you acknowledge that you have read and understood this policy. If you have any questions about how your data is handled, you may contact us at [email protected]. This policy applies to all Filipino players and visitors to our platform.
When you register and use JollyWin, we collect certain personal information necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method details and transaction history to process deposits and withdrawals in Philippine pesos. During identity verification, we may request a copy of a government-issued ID to confirm your eligibility and comply with regulatory requirements. We also collect technical data such as your IP address, device type, browser information, and session activity to maintain platform security and improve your experience. All information collected is limited to what is necessary for the purposes described in this policy.
JollyWin uses your personal information to create and manage your account, process financial transactions, and deliver the gaming and entertainment services available on our platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your transaction history and gameplay data help us detect unusual activity, prevent fraud, and ensure the integrity of our platform for all Filipino players. We may also use aggregated, anonymised data to analyse platform performance and improve our services over time. Where you have opted in, we may use your contact information to inform you about relevant promotions — you can opt out of marketing communications at any time by contacting [email protected]. We do not use your personal data for any purpose beyond what is described in this policy without your prior consent.
JollyWin does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers — all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required to disclose your information to regulatory authorities,law enforcement agencies, or courts where required by Philippine law or a valid legal order. Any such disclosure will be limited to the minimum information necessary to satisfy the legal requirement. If JollyWin undergoes a business restructuring or change of ownership, your personal data may be transferred as part of that process, subject to the same privacy protections described in this policy. We will notify you of any material changes to how your data is shared through updates to this Privacy Policy page.
JollyWin takes the security of your personal information seriously and implements industry-standard technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. Our platform uses secure encryption protocols for data transmission, and access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties. We regularly review and update our security practices to address emerging threats and maintain a safe environment for all Filipino players on the platform. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your JollyWin account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact us immediately at [email protected] so we can take prompt action to protect your information.
JollyWin retains your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine laws and regulations. Transaction records and account history may be retained for a minimum period to comply with anti-money laundering obligations and financial reporting requirements. When your data is no longer required for the purposes for which it was collected, we will securely delete or anonymise it in accordance with our internal data retention procedures. If you request account closure, we will process the deletion of your personal data subject to any legal retention obligations that may apply. You may contact [email protected] to enquire about the specific retention period applicable to your account data.
As a Filipino player and data subject under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, the right to access the personal information we hold about you, and the right to request corrections to any inaccurate or incomplete data. You also have the right to object to the processing of your personal data in certain circumstances, and the right to request erasure of your data where it is no longer necessary for the purposes for which it was collected. To exercise any of these rights, please send a written request to [email protected] with sufficient detail to allow us to identify your account and respond appropriately. JollyWin will respond to all data subject requests within a reasonable timeframe and in accordance with applicable Philippine data protection law. We are committed to upholding your privacy rights and will never penalise you for exercising them.
JollyWin uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and maintain your session when you are logged in. Cookies are small text files stored on your device that help us understand how you interact with the platform and allow us to improve its performance and usability for Filipino players. We do not use cookies to collect sensitive personal information or to track your activity across unrelated third-party websites. You may configure your browser settings to refuse or delete cookies, but please note that doing so may affect the functionality of certain features on the JollyWin platform. By continuing to use our platform, you consent to our use of cookies as described in this policy. We do not use third-party advertising or analytics cookies that transmit your data to external parties.
JollyWin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, the updated policy will be published on this page with a revised date at the top. We encourage you to review this page periodically to stay informed about how we protect your personal information. Your continued use of the JollyWin platform after any changes have been published constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting [email protected]. We are committed to being transparent about our data practices and will always provide clear notice of significant updates.
Our support team is available around the clock to help with any privacy-related concerns. You can also check our FAQ page for quick answers about account security and data handling on the JollyWin platform.